Refund policy

At DAEBY, we are committed to providing high-quality men's skincare products. We value your satisfaction, and if you are not completely happy with your purchase, we are here to help. This Refund Policy governs all orders, including those from Hong Kong and other international regions, and is aligned with the consumer protection regulations of Hong Kong.

1. Eligibility for Returns

To be eligible for a return or refund, please ensure that:

- The product is unused, unopened, and in its original packaging.
- The product was purchased directly from our official website.
- The return request is made within 30 days of the purchase date.
- Proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

We regret to inform you that the following items are non-returnable:

- Products that have been opened or used.
- Products purchased from unauthorized resellers or third-party vendors.
- Gift cards.
- Sale items or special promotions (unless stated otherwise).

3. Returns Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at hello@daebyskin.com or with your order number, product details, and reason for return.
  2. Our team will review your request and provide you with a return authorisation and instructions.
  3. Pack the product securely in its original packaging and include the return authorisation.
  4. Ship the product back to us at the address provided. Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.

4. Inspection and Approval

Once we receive your returned product, our team will inspect it to ensure it meets our return criteria. If the return is approved:

- We will process your refund to the original payment method within 7-10 business days.
- You will receive a confirmation email once the refund is processed.

5. Refunds for Defective Products

If you receive a defective product, please contact us immediately at hello@daebyskin.com or with your order number and details of the defect. We will provide a replacement product or a full refund, including return shipping costs, at no additional charge to you.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Order Cancellations

You may cancel your order before it has been shipped by contacting our Customer Service team at support@daebyskin.com. If the order has already been shipped, please follow our returns process.

8. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with your return, please contact our Customer Service team at hello@daebyskin.com

Thank you for shopping with Daeby. We appreciate your business and are committed to ensuring your satisfaction with our products.