FAQ – DAEBY

General Inquiries

Why should men use skincare products?

Skincare products are not just for women. Men's skin requires proper care and attention too. Daeby’s products help to cleanse, moisturise, and protect the skin from environmental factors such as pollution and UV rays. They can also address specific concerns like acne, dryness, or signs of aging, helping men achieve healthier, more vibrant skin.

I have a busy schedule. How can I incorporate skincare into my routine?

We understand the demands of a fast-paced lifestyle. That's why our products are designed to be simple and efficient. A basic skincare routine can involve just a few steps: cleanse, moisturise, and protect. It takes only a few minutes each day, and the long-term benefits are worth it. We also offer multi-functional products that save time, such as our facial moisturiser with SPF 50+ protection.

What skincare products are essential for men?

The essential skincare products for men include our collection of facial cleanser, exfoliant, moisturiser and sunscreen. Exfoliating helps to keep your skin soft and smooth by buffing away and removing dead skin cells. Cleansing removes dirt, oil, and impurities, while moisturising keeps the skin hydrated and nourished with built in Sunscreen which is crucial for protecting the skin from harmful UV rays.

Are your products suitable for all skin types?

Absolutely! We believe in inclusivity, and our products are formulated to cater to a variety of skin types. Whether you have oily, dry, sensitive, or combination skin, we have options that will work for you. If you're unsure about which products are best for your skin, our customer service team is ready to assist you in finding the perfect fit.

Are your products tested on animals?

No way! We are committed to cruelty-free practices and do not test our products on animals. We prioritise ethical sourcing and ensure that our ingredients and manufacturing processes align with our values.

Can women use your products too?

Skincare is gender-inclusive, and many of our products can benefit anyone looking to achieve healthier skin with added convenience. We're all about spreading the skincare love!

Are your products fragrance-free?

We offer a range of products, including some that are fragrance-free. We understand that some individuals may have sensitivities or prefer products without added scents. Check the product descriptions or labels to find the ones that suit your preferences.

Do you offer a satisfaction guarantee or return policy?

Yes, we want you to be completely satisfied with your purchase. If for any reason you're not happy with our products, please reach out to our customer service team within a designated timeframe (specified in our return policy). We'll be more than happy to assist you with returns or exchanges.

I have specific skincare concerns. Can you provide personalised recommendations?

Absolutely! We understand that everyone's skin is unique, and we're here to help. Reach out to our customer service team, provide details about your skin type and concerns, and we'll gladly offer personalised recommendations to address your specific needs.

Buying & Delivery

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, UnionPay, American Express), PayPal, and Apple Pay. You can choose the option that suits you best during the checkout process.

How long does it take to process and ship orders?

We strive to process and ship orders as quickly as possible. Generally, it takes 1-2 business days for order processing. Once your order is shipped, the delivery time depends on the shipping method selected during checkout and your location. Tracking numbers are generated as soon as orders are dispatched so you can track it every step of the way!

If you have any questions, please feel free to contact us at orders@daebyskin.com

What if my item arrives damaged?

We take great care in packaging your products, but we know accidents can happen in transit. If your order arrives damaged, please let us know within 7 days of delivery.

Just email us at orders@daebyskin.com with;

Your order number
A photo of the damaged product

We’ll promptly send out a replacement at no extra cost. We're sorry for the inconvenience and appreciate you giving us a chance to make it right.

Do you offer international shipping?

Yes, we offer international shipping to several countries worldwide. However, please note that shipping times and fees may vary depending on the destination. During the checkout process, you can enter your address to see if we ship to your country and view the available shipping options.

Are there any additional fees or taxes associated with my order?

The total amount you see during the checkout process includes the product price and applicable taxes. However, please be aware that additional customs duties, taxes, or import fees may be imposed by your country's customs authorities. These charges, if any, are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for more information before placing an order.

Sustainability

Are your products environmentally friendly?

Yes, sustainability is a priority for us. Our products are carefully formulated to minimise environmental impact. We strive to use natural and organic ingredients whenever possible and avoid harmful chemicals. Additionally, our packaging is designed to be eco-friendly, using recyclable or biodegradable materials.

What steps do you take to reduce carbon emissions?

We are committed to reducing our carbon footprint. We actively work with suppliers who share our sustainability goals, ensuring that our entire supply chain follows eco-friendly practices.

Do you test your products on animals?

Absolutely not! We are strongly against animal testing. Our products are cruelty-free, and we do not conduct any tests on animals. We believe in ethical and responsible practices, and our skincare formulations are tested using alternative methods to ensure safety and efficacy.

How do you support social and environmental causes?

We are dedicated to making a positive impact beyond our product offerings. We actively support social and environmental causes through charity partnerships and donations. We contribute to organisations working on sustainable initiatives, conservation efforts, and community development. By choosing our products, you are helping to support these causes as well.

Refund Policy

What is your refund policy?

If you encounter any problems with your order, please share the order details with us within 7 days through the chat widget or order@daebyskin.com

What items are eligible for a refund?

Most of our products are eligible for an exchange or refund. However, certain items such as opened or used products may not be eligible due to hygiene reasons. Additionally, any promotional or discounted items may have different refund terms. We recommend reviewing our refund policy or contacting our customer support for specific details about the eligibility of your item.

How long does it take to process a refund?

Once we receive your returned item, we aim to process the refund as quickly as possible. Typically, it takes 5-10 business days for the refund to be processed and credited back to your original payment method. However, the exact time may vary depending on your bank

Are there any return shipping fees?

If you are eligible for a refund, we will provide you with a prepaid return shipping label free of charge. You can use this label to return the item to us. However, please note that if the return is not due to our error or a defective product, the original shipping fees may not be refundable. We recommend reviewing our refund policy for more information on return shipping fees.